Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the SwapBox platform, including the SwapBox mobile application, website, and associated services (collectively, the "Platform"), operated by SwapU Pty Ltd (ABN 38 633 008 456) ("SwapBox", "we", "us", or "our"). By creating an account, listing an item, participating in a swap, or otherwise accessing the Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Platform. We may update these Terms from time to time. We will notify you of material changes via the Platform or by email at least 14 days before the changes take effect. Your continued use after the effective date constitutes acceptance.

"Access Code" means a unique code generated by the Platform that allows a User to open a specific Locker Compartment for deposit or collection. "Building" means a residential apartment building, shopping centre, or other premises where a Locker is installed. "Chain" or "Swap Chain" means a multi-party swap arrangement where three or more Users exchange items in a coordinated sequence (e.g., A gives to B, B gives to C, C gives to A). "Collection Window" means the period within which a User must collect their received item (typically 7 days from notification). "Condition Grade" means the assessed condition of an item: New, Like New, Good, or Fair. "Deposit Confirmation" means the moment a User confirms deposit of their item and the compartment door closes, triggering Instantaneous Title Transfer. "Deposit Window" means the period within which a User must deposit their item after a Match is confirmed (typically 7 days). "Bond" means the authorisation hold on a User's payment method via Stripe as security for swap obligations. "Inspection Window" means the period following collection during which a User may report a condition dispute (typically 24 hours). "Instantaneous Title Transfer" means the transfer of legal ownership of a deposited item from the depositor to the matched recipient at the moment of Deposit Confirmation, as described in Section 5. "Item" means any second-hand good listed on the Platform for swapping, or handed over through a Locker in a sale. "Listing" means a User's submission of an Item including photographs, description, category, condition grade, and estimated value. "Locker" means automated parcel locker hardware installed at a Building, manufactured and maintained by My Parcel Locker Pty Ltd ("MPL"). "Locker Compartment" means an individual compartment within a Locker assigned to a specific swap transaction. "Match" means a proposed swap or Swap Chain identified by the Platform's matching algorithm. "Platform" means the SwapBox mobile application, website, and all related services operated by SwapBox. "Swap" means an exchange of Items between two or more Users facilitated through the Platform and Lockers. "SwapBox Credit" means a non-monetary credit issued as dispute compensation, applicable toward future swap fees or premium services. "User" or "you" means any individual who creates an account on the Platform. "Value Cap" means the maximum estimated value of an Item permitted in a given category (Section 7).

3.1 What SwapBox Is SwapBox is a technology platform that facilitates peer-to-peer exchanges of second-hand goods between Users. SwapBox acts as a disclosed agent on behalf of Users in arranging and coordinating swaps. SwapBox provides the matching algorithm, digital platform, and access to physical Locker infrastructure. 3.2 What SwapBox Is Not SwapBox does not buy, sell, acquire, or deal in second-hand goods. SwapBox does not take ownership or title to any Item at any point. SwapBox acts solely as a custodial intermediary, holding Items on behalf of their legal owners (as determined by the Instantaneous Title Transfer) until collection. The swap transaction is between Users. SwapBox's role is analogous to a postal service or secure storage facility: we hold property belonging to its owner and release it to that owner upon presentation of a valid Access Code. 3.3 Fees SwapBox charges flat service fees for use of the Platform and Locker infrastructure. Fees are for technology, matching, and logistics services. SwapBox does not charge fees calculated as a percentage of Item value.

4.1 Eligibility To use the Platform, you must: • Be at least 18 years of age • Be able to attend a location where SwapBox operates a Locker, or be otherwise authorised by SwapBox • Have a valid email address and mobile phone number • Have a valid payment method capable of supporting Bond authorisation • Not have been previously suspended or permanently banned from the Platform 4.2 Account Creation You must provide accurate, current, and complete information during registration and maintain it. You are responsible for safeguarding your account credentials and all activities under your account. 4.3 One Account Per Person Each individual may hold only one active account. Multiple accounts to circumvent suspension, manipulate matching, or gain unfair advantage are prohibited. 4.4 Building Verification SwapBox may verify your association with a Building before granting Locker access, including confirmation by building management, address verification, or other methods.

5.1 How Title Transfers When you are matched with another User (or Users in a Chain) and all parties confirm, you agree that: • At Deposit Confirmation (when you confirm deposit and the compartment door closes), legal ownership of your deposited Item transfers immediately and irrevocably to the matched recipient User. • Simultaneously, legal ownership of the Item deposited by the other party transfers to you. • From Deposit Confirmation, the Item in the Locker Compartment is the property of its new owner (the recipient), not the depositor. 5.2 Consequences You acknowledge and agree that: • Once Deposit Confirmation occurs, you cannot reclaim that Item. It belongs to someone else. • SwapBox holds deposited Items as custodian on behalf of the new owner (recipient) until collection. • If the recipient does not collect, SwapBox's obligations run to the recipient (as legal owner), not to the depositor. • If you have a complaint about a received Item, your remedy is through dispute resolution (Section 14), not return of your original Item. 5.3 Conditional Title Transfer in Chains In a Swap Chain, title transfer is conditional on all parties depositing within the Deposit Window. If any party fails to deposit: • Title transfer does not occur for any Item in the Chain. • Deposited Items are made available for collection by their original owners. • The failing party's Bond may be charged. • Remaining Items are returned to the matching pool. 5.4 Pre-Deposit Acknowledgment Before each Deposit Confirmation, the Platform will display: "Once the door closes, your item is on its way to the other person. We can't return it, but if something's wrong with what you receive, we'll sort it." By proceeding, you consent to the Instantaneous Title Transfer.

When listing an Item, you must provide clear photographs showing current condition including any defects, an accurate description, the correct category, an honest Condition Grade, and a good-faith value estimate within the Value Cap. The Platform currently supports: Kids' Clothes (ages 0 to 12), Books, Toys, Maternity Clothing, Video Games, Kids' Shoes, Sneakers, Men's Clothing, Women's Clothing, and Bags & Accessories. Not every category is enabled at every Locker or at all times. The categories available to you are those shown in the Platform when you create a Listing. Categories may be added or modified. By listing, you represent and warrant that you legally own the Item, it is not stolen or counterfeit, photographs are accurate, it is clean and safe, it fits in a Locker Compartment, and it is not a Prohibited Item.

Maximum estimated values by category: • Kids' Clothes: $1,000 • Books: $1,000 • Toys: $1,000 • Video Games: $1,000 • Maternity Clothing: $1,000 • Kids' Shoes: $1,000 • Sneakers: $1,000 • Men's Clothing: $1,000 • Women's Clothing: $1,000 • Bags & Accessories: $1,000 Items exceeding the Value Cap will be rejected. SwapBox may adjust Value Caps at any time.

8.1 In a swap, the following must not be listed or deposited: • Perishable food, beverages, or consumables • Electronics, phones, tablets, or computers • Jewellery or watches • Luxury goods, other than items listed within an enabled category and within that category's Value Cap • Furniture, bicycles, or items exceeding Locker Compartment size • Weapons, ammunition, or explosives • Replica or imitation weapons • Lasers and laser pointers • Illegal drugs, prescription medicines, alcohol, tobacco, or vaping products • Intimate apparel, swimwear, underwear, or socks • Recalled, banned, or unsafe products • Counterfeit, replica, or pirated goods • Stolen property or goods subject to lien or encumbrance • Hazardous materials, chemicals, or flammable substances • Live animals or animal products • Wildlife products, including anything derived from a protected or endangered species • Items exceeding the applicable Value Cap • Any item prohibited by Australian law SwapBox may refuse, remove, or dispose of Prohibited Items. Your Bond may be charged and your account suspended. SwapBox does not inspect Items and does not undertake to identify Prohibited Items. The obligation to comply with this clause is yours. 8.2 In a sale, you must not hand over any of the following through a Locker: • Weapons, ammunition, explosives and knives, and anything that is a weapon under Queensland law • Replica or imitation weapons • Lasers and laser pointers • Vapes and vaping products, tobacco and nicotine products • Prescription medicines and illegal drugs • Alcohol • Counterfeit, fake or pirated goods • Wildlife products, including anything made from a protected or endangered species • Live animals • Hazardous, flammable or dangerous goods, including fuel, gas bottles, fireworks, chemicals and damaged or swollen batteries • Food and drink • Recalled, banned or unsafe products • Stolen goods, or goods someone else has a claim over (for example goods still under finance) • Cash, gift cards and vouchers • Tickets to events • Anything that does not fit in a Locker Compartment • Anything priced under $1 or over $1,000 • Anything that is illegal to sell or own in Australia There is no list of allowed categories in a sale. Anything not on this list, that fits in a Locker Compartment and is priced from $1 to $1,000, may be sold through SwapBox. 8.3 If a sale involves a Prohibited Item, we may refuse or cancel the sale. If we cancel it, any payment held on the buyer's card is released in full. If the item is already in a Locker, we will not release it to the buyer. We will arrange for it to be returned to the seller, unless the law requires us to hand it to police. We may suspend the seller's account. SwapBox does not inspect items and does not check whether an item is prohibited. Making sure it is not is the seller's responsibility.

"New". Unused, with original tags or packaging where applicable. "Like New". Used once or twice, no visible wear, stains, or damage. "Good". Gently used with minor wear but fully functional and presentable. "Fair". Noticeably used with visible wear or minor defects, but still functional. Some categories offer additional collector sub-grades for display purposes. Sneakers, for example, may be listed as "Deadstock" (never worn, original packaging) or "VNDS" (worn once or twice), both of which sit within the "Like New" grade. Sub-grades refine the description shown to other Users; they do not change the underlying Condition Grade. The final Condition Grade is your responsibility. SwapBox may offer an AI-assisted suggestion to help you choose, but does not assess, inspect or verify the condition of any Item. Deliberate misrepresentation is a breach of these Terms.

Matching: SwapBox's algorithm identifies compatible swaps and Chains based on preferences, categories, values, and availability. Matching is algorithmic; no particular match or frequency is guaranteed. Confirmation: All Users must confirm participation within 48 hours. If any User declines or fails to confirm, the Match lapses. Deposit: Each User must deposit their Item within 7 days by scanning their Access Code, placing the Item, and closing the door. Collection: Once all Items are deposited, recipients are notified with an Access Code. Collection must occur within 7 days. The Deposit Window and Collection Window may be shorter where a Locker sits in a venue with restricted trading hours. Where the Platform notifies you of a specific deadline for your swap, that deadline governs. Inspection: After collection, you have 24 hours to examine the Item and report discrepancies. No dispute within this window means the swap is deemed satisfactory.

You acknowledge that: • Deposit is irreversible after Deposit Confirmation. • In a Chain, your Item is committed to a specific recipient. Items cannot be returned through the chain. • If you receive an unsatisfactory Item, your remedy is SwapBox Credit or cash compensation through dispute resolution, not return of your original Item. • Chain integrity is fundamental to the Platform. Without irreversibility, multi-party swaps would be impossible.

12.1 Bond Authorisation Confirming a Match costs you nothing and places no hold. When you reserve a locker compartment for a swap, Stripe places an authorisation hold on your payment method for the value of the Item you are giving. This is not a charge. Funds are not debited unless a Bond Charge Event occurs. 12.1a Payment Method on File A valid payment method is required before you can list an Item, so that swaps can proceed without interruption and so there is something to make a swap right from if an Item arrives materially different from its Listing. Adding a card does not charge you and does not place a hold. No hold exists until you reserve a compartment under 12.1. 12.2 Bond Release The Bond authorisation is released when the swap completes and the Inspection Window closes without dispute. 12.3 Bond Charge Events SwapBox may capture the Bond if: you fail to deposit (causing a Match or Chain to fail); you deposit a Prohibited Item; or you deposit an Item materially different from your Listing. The Bond is not captured for failing to collect. Your Bond is security for the Item you gave, and an uncollected Item is dealt with under Section 15 instead. 12.4 No Cash Between Users Swaps on the Platform are cashless exchanges of goods for goods. No money flows between Users as part of a swap. The Platform's matching algorithm identifies compatible exchanges based on Items of similar estimated value. There is no facility for Users to pay each other to balance value differences. The only payments you make through the Platform are: (a) SwapBox's flat service fees for the use of the matching algorithm and logistics coordination services; and (b) Bond charges in the event of a Charge Event described in Section 12.3. Both are payments to SwapBox for its services, not payments to other Users for their Items. 12.5 Future Value-Balancing Features SwapBox may in the future introduce optional value-balancing features to enhance matching rates. Any such features will be subject to additional terms published on the Platform and notified to Users in accordance with Section 1. 12.6 Payment Processing Payments are processed by Stripe. SwapBox does not store full credit card details. The payment arrangements for a sale are set out in Section 26. 12.7 Platform Fees SwapBox charges flat service fees for the use of the Platform's matching algorithm and logistics coordination services. Fees are published on the Platform and are payable per swap or via subscription, as applicable. SwapBox will provide 14 days' notice of fee changes. Where a fee is charged on a recurring basis, the amount will be stated before you agree to it and will not increase during a billing period. If a recurring fee changes, you may cancel the recurring arrangement before the change takes effect without charge.

Lockers are manufactured, installed, and maintained by My Parcel Locker Pty Ltd ("MPL"), a third-party provider. SwapBox coordinates with MPL but does not warrant Locker condition, availability, or functionality. You are responsible for your safety at Locker locations. SwapBox is not responsible for your security while accessing a Locker. If a Locker malfunctions, contact SwapBox via in-app support. Deadlines will not be adversely affected where a malfunction prevents timely deposit or collection.

14.1 The dispute process previously set out in this clause applied to swaps. Swapping is paused, and that process is not offered. 14.2 In a sale, the buyer checks the item at the Locker and accepts or refuses it there, as set out in clause 26. SwapBox does not decide disputes between a buyer and a seller about an item. 14.3 Nothing in these Terms excludes any right you have under the Australian Consumer Law. You remain free to pursue any remedy available to you, including through QCAT or another applicable forum.

If a recipient does not collect an Item within the Collection Window: During the Collection Window. Reminder notifications are sent as the deadline approaches. When the Collection Window closes. SwapBox notifies the recipient by email and push notification and offers one extension. After the extension. SwapBox will continue to hold the Item and will contact the recipient in writing. SwapBox may charge a flat retrieval or storage fee published under Section 12.7. Disposal. SwapBox will not sell, donate or otherwise dispose of an uncollected Item except in accordance with the Disposal of Uncollected Goods Act 1967 (Qld). That Act requires written notice, a waiting period, further notice of an intention to sell, published notice, and sale by public auction. SwapBox will follow that process and will not shorten it by agreement. Under Instantaneous Title Transfer an uncollected Item is the recipient's property. Notices under that Act will be given to the recipient as the person entitled to the Item.

16.1 Algorithmic Matching The Platform uses AI and algorithmic systems to identify Matches, suggest Items, and optimise Swap Chains. No particular outcome is guaranteed. 16.2 Categories of Communications SwapBox sends two distinct categories of messages. Transactional Messages are directly related to a swap you have initiated or are participating in. You cannot opt out of these while you have active swaps. Commercial Messages promote engagement with the Platform and require your express consent under the Spam Act 2003 (Cth). 16.3 Consent to Commercial Messages SwapBox will only send you Commercial Messages if you have given express consent during account registration. Consent is voluntary. 16.4 Identification and Unsubscribe Every Commercial Message will clearly identify SwapBox as the sender and contain a functional unsubscribe facility. SwapBox will action all unsubscribe requests within 5 business days. 16.5 AI-Powered Agents SwapBox uses AI-powered agents to generate and deliver communications. Regardless of whether a message is composed by an AI agent, it is sent on behalf of SwapBox and is subject to the same consent and unsubscribe requirements.

You retain ownership of your photographs and descriptions. You grant SwapBox a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, display, and distribute your content for: operating the Platform, displaying Listings, training AI systems, marketing (with personal information removed), and legal compliance. The Platform, matching algorithm, brand elements, software, and documentation are SwapBox's intellectual property.

Prohibited conduct includes: bait-and-switch deposits, value or condition manipulation, multiple accounts, collusion, depositing stolen goods, money laundering, hacking or reverse-engineering, and harassment.

19.1 Private Peer-to-Peer Transactions Each swap is a private transaction between individual Users. Neither User is acting "in trade or commerce" when exchanging personal Items. Because swaps are private transactions between individuals rather than business to consumer supplies, most Australian Consumer Law consumer guarantees do not apply to Items exchanged between Users, including the guarantees as to acceptable quality, fitness for a disclosed purpose, and correspondence with description. Some guarantees do still apply to a private sale, including that the seller has clear title to the Item, that you will have undisturbed possession of it, and that it is free from undisclosed securities. 19.2 Your Responsibilities as a Depositor When you list and deposit an Item, you represent that the Item materially matches the photographs and description in your Listing. If the Item is materially different, your Bond may be captured to compensate the recipient. You warrant that you are the legal owner of the Item. Once Deposit Confirmation occurs, your Item is irrevocably transferred. 19.3 Your Responsibilities as a Recipient You are receiving a second-hand Item from a private individual. You accept the Item "as-is" to the extent that it materially matches the Listing. Minor variations consistent with the stated Condition Grade are inherent risks of second-hand goods. If the Item is materially different, you may use SwapBox's dispute resolution process (Section 14), without affecting any other legal rights or remedies available to you. You have 24 hours after collection to examine the Item and raise any dispute. 19.4 How the Bond Protects Both Parties The Bond backs your swap against misrepresentation. If the item doesn't match the listing, the recipient is covered by the depositor's Bond. The Bond does not cover subjective satisfaction, personal taste, or fitness for any particular purpose. SwapBox compares Listing photographs to dispute photographs. That comparison is not a warranty or endorsement of Item quality. 19.5 Inherent Risks of Second-Hand Goods Some risks are inherent in exchanging second-hand goods with private individuals, including subjective expectations, condition judgment, defects not visible in photographs, and storage conditions. These risks are accepted by participating in swaps.

SwapBox generates environmental metrics from swap activity, including estimated weight diverted from landfill, CO2 emissions avoided, and value circulated. This data is aggregated at the Building level (individual User swap data is never shared with Building managers) and used in SwapBox's ESG reports, grant applications, and marketing materials in anonymised, aggregated form. By using the Platform, you consent to collection of anonymised ESG data from your swap activity.

21.1 Services vs Items SwapBox's liability relates solely to the services SwapBox provides. SwapBox has no liability in respect of Items exchanged between Users. 21.2 Statutory rights not affected Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement. Where any provision of these Terms would have that effect, it does not apply to that extent. 21.3 Consequential Loss To the maximum extent permitted by law, SwapBox is not liable for indirect, incidental, special, consequential, or punitive damages. 21.4 No Item Warranties SwapBox does not warrant the quality, safety, fitness for purpose, durability, or legality of any Item. 21.5 Third-Party Services SwapBox is not liable for acts, omissions, or failures of third-party service providers including MPL, Stripe, Building managers, or telecommunications providers.

You indemnify SwapBox against claims arising from: breach of these Terms; your Listings or User Content; any Item you deposit, including claims relating to ownership, safety, condition, or legality; use of the Platform in violation of law; disputes with other Users not resolved through SwapBox's process; or any third-party claim arising from your participation in a swap.

23.1 Non-Excludable Rights Nothing in these Terms excludes, restricts, or modifies any rights under the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010) to the extent they cannot be excluded by agreement. 23.2 SwapBox's Services Where SwapBox supplies services to you as a consumer, the consumer guarantees under the Australian Consumer Law apply to those services. SwapBox does not exclude, restrict or modify those guarantees, and does not limit its liability for failing to comply with them. 23.3 Items Between Users Items exchanged through the Platform are supplied by private individuals to other private individuals. SwapBox is a technology platform facilitator, not the supplier, manufacturer, or importer of any Item. 23.4 Bond as Contractual Protection The Bond mechanism provides contractual protections that operate independently of statutory consumer guarantees, providing meaningful, practical remedies in circumstances where statutory guarantees may not apply due to the private nature of the transactions.

SwapBox may suspend your account for: breach of Terms, anti-fraud conduct, unresolved disputes, Bond payment failure, or risk to Users or SwapBox. You may close your account at any time via the Platform, provided you have no active swaps, pending disputes, or outstanding obligations. Termination does not affect accrued rights. Sections 5, 11, 17, 19, 21, 22, and 23 survive termination.

Individual Buildings may have supplementary terms (access hours, location rules). These supplement but do not override these Terms.

SwapBox offers two services. A swap, in which two Users exchange items, and a sale, in which one User sells an item to another person and hands it over through a Locker. These terms apply to both, except where a clause describes swapping, matching, bonds or chains. Those clauses apply only to swaps. In a sale: (a) The seller and buyer agree the sale between themselves. The seller then creates the sale on the Platform, with a description of the item and the agreed price, and sends the buyer the link it produces. The buyer confirms a mobile number to go ahead. The buyer is not required to create an account. (b) The buyer's payment is authorised and held for the item price before the Locker door is released. It is not taken at that point. (c) The payment is taken only after the buyer has opened the door. If the buyer refuses the item, cancels, or does not collect it in time, the buyer is not charged. The hold stays on the buyer's card until the seller confirms on the Platform that they have the item back, and is then released. If the seller has not confirmed within 24 hours of being told to collect the item, the hold is released at that time, or at 9am if that time falls between 11pm and 6am. The buyer is told by text when the hold is released. If the seller reports that the item was not in the Locker, SwapBox will look into it, but nothing is taken from the buyer's card because of that report. (d) There is no bond in a sale. (e) SwapBox charges the seller a fee on a sale of $30 or more. The fee is a flat amount determined by the item price and is shown to the seller before the sale is agreed. There is no fee on a sale under $30. The buyer pays no fee. (f) SwapBox does not inspect, value or authenticate any item, and does not verify the identity of any User. (g) By creating a sale, the seller confirms that they own the item or are entitled to sell it, and that it is not a Prohibited Item under clause 8.2.

During beta or pilot periods: the Platform may have limited features or bugs; SwapBox may reset data or modify features; your feedback may be used to improve the Platform; beta access does not guarantee ongoing access on the same terms.

Governing Law: These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of Queensland courts. Severability: If any provision is invalid, the remaining provisions continue in full force. Entire Agreement: These Terms, the Privacy Policy, and any Building-specific terms constitute the entire agreement. Assignment: You may not assign without SwapBox's consent. SwapBox may assign to a related body corporate or in connection with a merger or acquisition. Waiver: Failure to enforce a provision is not a waiver. Force Majeure: SwapBox is not liable for failures beyond reasonable control. Notices: SwapBox may send notices by email, push notification, or in-app message.

SwapU Pty Ltd (ABN 38 633 008 456) Email: support@swapbox.au For building-specific terms, contact your building manager.